How long does my order take to ship?

We ship with USPS Ground. Delivery usually takes 7-10 business days.

Do you offer international shipping? 

The Tilted Line currently ships only within the continental United States.

What is your return policy? 

At The Tilted Line], we want you to be absolutely delighted with your handmade jewelry purchase. If you're not satisfied, please review our policy below and contact us with any questions.

General Return Conditions:

Eligibility Window: You have 14 days from the date of delivery to initiate a return or exchange.

Item Condition: Items must be returned in their original, unworn, and undamaged condition, with all original tags and packaging intact.

Proof of Purchase: A receipt or order number is required for all returns and exchanges.

Refund Method: Approved refunds will be issued to the original method of payment.

Processing Time: Once we receive and inspect your return, please allow 5-10 business days for your refund to be processed.

Non-Returnable Items and Exceptions:

Due to their unique nature, the following items are generally final sale and not eligible for return or exchange unless they arrive damaged or defective:

Custom or Personalized Items: This includes pieces with specific engravings, names, or custom sizing (e.g., rings outside standard sizes like 5-12).

Earrings: For hygiene reasons, all earring sales are final.

Sale/Clearance Items: Items purchased on sale or at a discount may be final sale.

Return Process & Shipping:

Initiate a Return: To start a return, please contact our customer service team at thetiltedline@gmail.com with your order number and the reason for the return.

Return Shipping Costs:

Customer's Responsibility: The customer is responsible for all return shipping costs if the return is due to buyer's remorse (e.g., change of mind, incorrect size ordered).

Our Responsibility: We will cover return shipping costs if the item is defective or if there was an error on our part (e.g., wrong item shipped).

Packaging and Insurance: When shipping items back, please package them carefully, ideally in their original packaging, to prevent damage in transit. We highly recommend insuring high-value shipments, as we cannot be responsible for items lost or damaged during the return process.

Damaged or Defective Items:

If your item arrives damaged or you receive the wrong product, please contact us immediately (within [e.g., X days] of delivery) with photos of the item and packaging. We will work quickly to offer a replacement or a full refund, including shipping costs.

Contact Us

If you have any questions about your return, please contact us at thetiltedline@gmail.com.